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FAQ
FAQ
Find answers to all of your questions about DOORA.
General
Buying
Selling
Shipping
Payments
Returns
GENERAL
What is DOORA?
Is DOORA only for used items?
Where is DOORA available?
Who can use DOORA?
How can I use DOORA?
Why choose secondhand fashion?
What can I buy & sell on DOORA?
Is DOORA safe to use?
BUYING
How do I buy an item?
What extra fees am I paying?
How much is delivery?
How long does delivery take?
When do I pay?
Are prices negotiable?
Can I return an item?
SELLING
How do I list an item?
Do I need to pay to list items?
Are all types of images allowed?
How do I send an order?
How do I package my item?
How and when do I get paid?
How can I make sure my item sells?
SHIPPING & DELIVERY
Who handles delivery?
Where do you deliver?
Can I track my order?
Can I try on the item at delivery?
What if I miss the delivery?
Is DOORA's delivery sustainable?
PAYMENTS & FEES
How does money transfer work?
What payment methods are available?
How can I use my DOORA wallet?
What is the Buyer Protection Fee?
RETURNS & DISPUTES
Can I return an item on DOORA?
What if my item never arrives?
What if I receive a fake or counterfeit item?
What can I do if a return is not possible but I want a refund?
How long do I have to report a problem?
What happens after I report a problem?
What if a return and refund isn't possible?
Can't find what you're looking for?
Get in touch with our support team.
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