Privacy Policy
Your privacy is important to us. This policy explains how Doora collects, uses, and protects your personal information.
Last updated: January 2025
Personal Information
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment partners)
- Profile information and preferences
Usage Information
We automatically collect information about how you use our platform, including:
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
- Search queries and interaction data
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Communicate with you about products, services, and promotions
- Personalize your experience and content
- Monitor and analyze trends and usage
- Detect and prevent fraudulent transactions
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To trusted service providers who assist in operating our platform
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With other users as part of the marketplace functionality (seller/buyer information)
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the following rights regarding your personal information:
- Access and review your personal information
- Correct or update your information
- Delete your account and personal information
- Object to or restrict certain processing
- Data portability (receive a copy of your data)
- Withdraw consent where applicable
To exercise these rights, please contact us at privacy@doora.com
We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform.
Lebanon and MENA Region
We comply with applicable data protection laws in Lebanon and the broader MENA region, including local privacy regulations and cross-border data transfer requirements.
GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and provide additional rights and protections as required.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy or our data practices, please contact us:
Email: privacy@doora.com
Address: Doora Lebanon, Beirut, Lebanon
Phone: +961 XX XXX XXX
This privacy policy is part of our commitment to transparency and your privacy rights. By using Doora, you agree to the collection and use of information in accordance with this policy.