Terms of Service
These terms govern your use of Doora's platform and services. Please read them carefully before using our marketplace.
Last updated: January 2025
By accessing or using Doora's platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
Doora is a secondhand fashion marketplace that connects buyers and sellers in the Middle East region. Our platform facilitates:
- Buying and selling of pre-owned fashion items
- Communication between users through our messaging system
- Payment processing and transaction management
- Delivery coordination and tracking
- User profiles and community features
Account Creation
You must create an account to use certain features of our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Requirements
- You must be at least 18 years old or have parental consent
- Provide accurate and complete information
- Maintain only one account per person
- Not share your account with others
- Notify us immediately of any unauthorized use
Item Listings
- Provide accurate descriptions and photos of items
- Set fair and reasonable prices
- Only list items you own and have the right to sell
- Comply with all applicable laws and regulations
- Not list prohibited or restricted items
Transaction Management
- Respond promptly to buyer inquiries
- Ship items within the specified timeframe
- Package items securely and appropriately
- Provide accurate tracking information
- Handle returns and refunds according to our policies
- Review item descriptions and photos carefully before purchasing
- Ask questions if you need clarification about an item
- Pay for items promptly after purchase
- Provide accurate shipping information
- Inspect items upon delivery and report issues promptly
- Leave honest and fair reviews for sellers
- Follow our return and refund policies
The following activities are strictly prohibited on our platform:
- Listing counterfeit, stolen, or illegal items
- Manipulating prices or engaging in fraudulent activities
- Harassing, threatening, or abusing other users
- Creating fake accounts or reviews
- Attempting to circumvent our fees or payment systems
- Violating intellectual property rights
- Spamming or sending unsolicited messages
- Using automated tools or bots
Transaction Fees
Doora charges a small commission on successful sales to maintain and improve our platform. Current fee structures are available on our website and may be updated with notice.
Payment Processing
All payments are processed securely through our trusted payment partners. We use an escrow system to protect both buyers and sellers during transactions.
The Doora platform, including its design, functionality, and content, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our platform, you consent to our privacy practices as described in our Privacy Policy.
Platform Mediation
We provide dispute resolution services to help resolve conflicts between buyers and sellers. Our team will review evidence and make fair decisions based on our policies.
Legal Jurisdiction
These terms are governed by the laws of Lebanon. Any legal disputes will be resolved in the courts of Beirut, Lebanon, unless otherwise required by applicable law.
Doora provides a platform for users to buy and sell items. We are not responsible for the quality, safety, or legality of items listed, the accuracy of listings, or the ability of sellers to complete transactions. Our liability is limited to the maximum extent permitted by law.
We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities. You may also terminate your account at any time by contacting our support team.
We may update these terms from time to time. We will notify users of significant changes through our platform or email. Continued use of our services after changes constitutes acceptance of the updated terms.
If you have questions about these terms, please contact us:
Email: legal@doora.com
Address: Doora Lebanon, Beirut, Lebanon
Phone: +961 XX XXX XXX
By using Doora, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.